What our customers are saying

RelianSys® Delegations – Case Study

South Gippsland Shire Council, 2018

The Shire of South Gippsland is a local government area in south-eastern Victoria. With over 28,000 inhabitants and an area of over 3,305 square kilometres, its boundaries include the coastal areas of Venus Bay, Wilsons Promontory (the Southern tip of mainland Australia), and the northern hilly areas of Mirboo North, Korumburra and Leongatha.

In the day-to-day functioning of the governance sector at the Council, the biggest Delegations challenges faced until recently were:

  • Having to manually update Delegations Instruments

  • Not being able to update required Delegations quickly or flexibly

Earlier this year, South Gippsland Shire Council started using RelianSys® Delegations. Luke Anthony, Coordinator Risk & Procurement, has already seen the big difference it has made.

He says the best feature of the software is being able to make an update to position title or staff member, once, and have this apply automatically across all delegations. This is saving the Council significant administrative time, while reducing the likelihood of human error.

Legislative updates to delegation templates occur every six months. Before the implementation of RelianSys® Delegations, the six monthly delegation updates used to take weeks of effort and months in duration.

The implementation of RelianSys® Delegations has reduced the manual workload of conducting the six monthly update by more than half, with these updates now only taking hours of effort and days in duration. This not just saves work time which can be allocated to other important tasks, the reviews take a lot less effort as well, reducing mental workload and stress.

Luke recommends Governance Officers consider RelianSys® Delegations, and not just because of how effective the software is, but also because of the way RelianSys® look after their customers.

“RelianSys® has worked with us as partners to ensure we get the best value from the system. They are always responsive to inquiries and suggestions that we may make.”

Luke AnthonySouth Gippsland Shire Council, 2018

RelianSys® can help your organisation take the risk, time and effort out of updating delegations resulting from organisational or legislative change.